Despite a hectic practice and long working hours, I was struggling with billing and collections. I tried in house billing as well as outside billing agencies along with expensive web based software but all such attempts failed and even lead to cumulative problems and near collapse of my practice. This is when I found MDSI.
MDSI allocated three billers for my practice consisting of a PA and myself. They provide the much-needed detailed and focused attention. Their knowledge on every aspect of billing and collections is commendable. Such personal attention is what makes MDSI keep their promise to collect 99% of approved charges in a timely manner to keep the A/R to very minimal. Now I realize the importance of the human element in crosschecking every detail contrary to what most companies selling billing software claim.
Thanks to MDSI, I have found the extra time to focus on my practice, attend to my patients and gear up to the drastic challenges in years to come as medical industry is going through changes never seen before.
I want to offer this testimonial for MD Secretary. I have only been working with the company for a short time but I have found them to be most effective in their ability to be thorough with my account. I have had many different billing companies who have all previously given up on my account because of the various challenges encountered along the way. I have found by far that this company's persistence has been a refreshing reward in itself. In addition to that, the billing company has been persistent about retrieving our office finances. I look forward to having a long lasting relationship with MD Secretary.
My experience with MD Secretary has been nothing short of outstanding. The billing services provided completely turned our clinic’s financial status around. I have experience with other billers using the same software used by MD Secretary but not with the same results. The monthly collections have more than doubled since they have taken over our billing. Our clinic is no longer sinking but is now a profitable entity. The staff behind the billing software is all the difference. MD Secretary has given us the peace of mind that we are being paid for all the medical services we provide.
Angel Bustamante PAC
As an office manager of a very busy multi-specialty practice, my biggest frustration was over billing and collections in our billing services.
I tried various billing services including in house billing with out any success due to billing errors, inefficient collections that resulted in large receivables that was piling up.
Our practice was put through difficult financial burden by the billing services and subsequently by in house billers causing extreme hardship. I devoted much of time helping the billers and billing services with poor results. The poor billing and collections I experienced with outside billing services is true of 90% of billing companies out there.
We started with MDSI and from the very first moment we starting working with them, we noticed the big difference.
1)
Billing goes out daily
2)
Collections comes in daily.
3)
Billers handling our accounts are experienced , excellent and very capable
4)
Our income has doubled up.
5)
It is a real pleasure to communicate with the personnel in MDSI
6)
Though the billing software remained the same it was the knowledgable billers at MDSI that made the difference
Thanks to MDSI, I am able to devote my time as manager to practice related administrative issues and help doctors devote their time to patient care with out the burden of financial worries
"LIFE IS GREAT WHEN YOU WORK HARD AND ABLE COLLECT EVERY THING"
